eBuilder posted a video "How machine learning and device insight can power outstanding smartphone self-service" on VIMEO

Machine Learning is making inroads in all areas of telecom operations and service and support is no exception. In this webinar we take a look at how machine learning can power outstanding smartphone self-service by providing scoring and predictions on service and support needs. These predictions can automatically trigger corrective engagement - using on-device notifications, e-mail or SMS or even outbound call center activity - dramatically increasing customer satisfaction and building the foundation for a long lasting relationship.Cast: eBuilderTags: telecom, device insights, big data, smartphone and machine learning